Irony

Oh shoot! It's really a f*cking day! It's like everything messed up.

First, just received a message from kermit. They'll be back in manila tomorrow. Unavoidable circumstances happened so we won't go to Subic. Duh! I was alone last Christmas. That only means that i'll be all by myself welcoming new year. I was so excited to be with him and his family. That excitement gave me sleepless nights. Now, i'd spend the holiday alone! Why it always hafta be like that? Good Heavens! I'm showered with bad luck.

Second, when i got to the office, i just found out that out of 3 teams that i'm handling, 2 of 'em were off. Bullsh*t!!! So, how would I meet the scan goal? Should I create some sort of miracles?

Third, when i decided to scan, my pc isn't working properly. NICE system's still down. Great!!! So, how am i suppose to monitor calls? Luckily, Wacks from IT helped me out. He installed screenshot on some of the agent's pcs. And even configured the hardphone so i can do remote monitoring. Apparently, it didn't work out well. I settled for live monitoring instead.

I'm not complaining about how my day started! Well, not to reiterate about the bad luck. Things happen when you least expect it. Just received a heads up from Jill. I won't go into details yet. Perhaps, it really made my day bright.