Fuck! Fuck! Fuck! I really hate what i'm feeling right now. I want to blurt it out.. yet, i know it will add up insult to injury... You really can't please everybody. It keeps on coming back like a flash in a speed of light. I'm shaking like hell! What would i get if i give an agent a 0%? Will that give me an increase? Will that give promotion? As a matter of fact, that would affect my performance as well. As to how well i provide coaching or am i being effective? But then again, it hit me hard so fast and before i knew it, i'm caught off guard.
Bullsh*t!!! I thought the issue was already resolved. It's been a month now. For all i know, that agent moved to VXI. However, she advised her TM that she's fuckin sick because of that evaluation i gave her. Yes, that stupid moron filed a Leave of Absence. See?! She's fuckin' crazy, dude! She was so damn brave to terminate that call and now she wanted to tell everybody it's my fault why she's suffering from quagmire... She's insisting that she never had released that fuckin' call. yeah ryt! Tell that to the marines. Everything was captured by NICE. It's her word against NICE!!! Apparently, i saw her father walking on by the corridors of 8th floor. I smiled at him. Yet, he gave me that freakin' look on his face. As if i killed her daughter? Goodness sake!!! They're possessed!!!
There you go... i just said it all... It ruined my day. I tried to be not affected but, it's still ruining my day. During my coaching session, one of my agents asked me if i'm ok. I asked him why. Then he said, it's because i'm not smiling. Almost messed up everything... coaching... positive scripting.. post shift meeting with my team.
I believe in the law of karma coz it kicks so fast... Better run, asshole!! I pity you!!!
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