I'm sick and tired finding the codes so i can add my playlist here in my blog. Finally, i gave up. I'll just let it go. I don't care anymore if i can't attach the codes in my blog. Nothing to lose! The hell i care! This is just a blog! Does it matter? My productivity suffered. (as if) I still have the most number of scans. The truth of the matter is i'm exceeding the goal. hehehehe. I'm having difficulties pulling out the agents for coaching. Resource center won't allow me to pull out anybody because of the call volume. So, i stayed in the office, waited for the agents to finish their calls and gave the feedback after their shift.
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